Personal Care Assistant and Community First Services Training
Here is the direct link to the training for personal care assistant and community first services training.
https://registrationcourses.dhs.state.mn.us/PCACourse/cfss/training-languages.html - To pass the test, practice the questions and answers from this training. Once you have finished the training and can answer all of the questions correctly you can take the test.
All of the questions and answers are below. The questions and answers were taken directly from the PCA/CFSS training and have been copied for the purpose of supporting students.
1. Q. Which previous program does CFSS replace?
A. PCA
2. Q. Which of the following are goals of both the PCA and the CFSS programs?
A. To support people so they can remain in the community.
3. Q. The PCA and CFSS programs can cover which of the following services?
A2. Assistance with toileting.
A3. Assistance with eating.
A4. PCA/CFSS services cannot help with sterile procedures.
4. Q. Where can PCA and CFSS services occur?
A. In the person's home. In the community.
5. Q. PCA and CFSS only cover health related procedures and tasks if:
A. The tasks are covered services according to the laws governing CFSS and PCA. An experienced individual trains the worker.
The tasks are listed in the service delivery plan.
6. Q. When are sterile procedures covered in PCA?
A. Never
7. Q. When are injections covered by PCA or CFSS services?
A. Never
8. Q. When can PCA or CFSS services use restraints on the person?
A. Never
9. Q. How is a person's eligibility determined?
A. A lead agency carries out an assessment process using state set guidelines.
10. Q.
Who can be a CFSS worker that could not be a PCA worker?
A1 Someone who uses CFSS services
A2 Someone the person is married to
A3 Parents of a minor
11. Q. In PCA, the QP assists the person with developing their plan. In CFSS who performs this task?
A. Consultation services is available to assist with the development of the plan.
12. Q. In PCA, the Qualified Professional ensures the competency of the worker, monitors and evaluates the worker and ensures the person's health and safety needs are met. In CFSS, who performs these tasks?
A. In the budget model, the person or another individual with the training or experience performs these tasks. In the agency model, one or more agency employees with the training or experience performs these tasks.
Person Centered Approach
13. Q. A person uses a wheelchair in some situations, and walks in others. Which of the following represent a person-centered approach?
A. Support the person's decision about when to use their wheelchair. Ask the person if they would like you to push when they are using the wheelchair.
14. Q. A person had expected to be home in time to take their medication, but they are really enjoying the company of a friend they rarely see, and now they might be late. Which statements are true?
A. It is your responsibility as the worker to set your opinions aside and let the person decide what to prioritize.
15. Q. Historically, when working with seniors and people with disabilities, people have tended to focus on?
A. What is important for the person.
16. Q. What should a worker focus on?
A. Supporting the person's decisions about what is important to them and what is important for them.
17. Q. Which statement about managing risk is true?
A. The person is responsible for balancing the risk of doing something with the benefits of doing it.
18. Q. Which of the following things are influenced by culture?
Food preferences – what a person eats. How close people want to stand to each other. - Do you stand close or far apart? Reactions to anger, how comfortable a person feels talking to strangers, clothing preferences.
19. Q. Who sometimes exhibits challenging behaviors?
A. Everyone exhibits challenging behaviors sometimes; DHS employees, children, people receiving services, PCA and CFSS workers.
20. Q. What is the best way to interpret/understand challenging behavior?
A. Avoid something a person does not like.
Gain access to something a person wants or needs
Communicate
21. Q. What are ways to create an environment where a person feels comfortable communicating openly instead of resorting to challenging behaviors.
A. Be honest and follow through on promises.
React calmly to what they say.
Respect their control over decisions.
22. Q. If the person you work with shows a challenging behavior, you should.
A. Ask how you can best support them in the future and try to understand why they are doing it.
Professionalism and Data Privacy
23. Q. If as the worker you cannot make it to your shift, notify
A. Whoever is listed in the plan.
24. Q. Your friend calls you to catch up. What can you share with them about your work in PCA/CFSS services?
A. How you feel at the end of the workday. The fact that you work in PCA or CFSS
25. Q. What are some examples of private data?
A1. The services performed for the person.
A2. The fact that the person receives PCA or CFSS services.
A3. Any diagnosis the person has.
26. Q. You are the worker for your aunt and you would like to borrow her drill. How should you approach the situation?
A. Have an open conversation with her about it. Let her know it will not affect whether you continue to provide her services if she says no.
Mandated Reporting
27. Q. Suppose you think someone is abusing the person you work with and report it. Then a government worker investigates and does not agree. What will happen to you?A. Nothing unless you lied on purpose.
28. Q. PCA and CFSS workers legally must report suspected maltreatment of
A. Anyone receiving PCA or CFSS services.
29. Q. If you suspect abuse of a person you're providing services for, but are not completely sure: A. Report it immediately.
30. Q. If you do not report suspected maltreatment of a person you're providing services for, what might happen?
A1 The person could be harmed
A2 You might not be allowed to do similar work in the future
A3 You could be sued
Emergencies
31. Q. The most important thing to reference about what to do in case of an emergency is A. The person's plan
32. Q. When should you find out what to do in case of an emergency while working? A. As soon as possible, before an emergency occurs.
33. Q. In the even of a non-medical emergency in the person's home, you should always evacuate immediately. A. False
34. Q. The same situation might be an emergency for one person and not for another. A. True
35. Q. As a PCA or CFSS worker, you should:
A1 Check the person's plan to learn what to do if you notice changes that concern you.
A2 Check the person's plan to learn what is typical for the person you support.
A3 Talk to the person about what is typical for their health.
A4 Watch out for changes in the person's health.
Q. If you believe a person might harm themselves or someone else, you should: A. Call 99 or the mental health crisis hotline.
Q. If you call 911, once you have answered all of the operator's questions, you should. A. Stay on the phone until the operator hangs up.
Infections
36. Q. When should you take precautions against spreading infection?
A. Always
37. Q. Effective hand washing has two important components: water and soap.
A. False
38. Q. Which are ways that infection can be spread?
A1. Eating contaminated food. (Cross Contamination)
A2. Breathing infected air.
A3. Touching blood or mucus
39. Q. Which are ways to limit the spread of infection?
A1. Stay home if you are sick.
A2. Wash your hands.
A3. Cover cuts with a bandage.
40. Q. When is it safe for you to lift a person?
A. After you have been trained.
41. Q. What are best practices for lifting a person?
A1. Lift the person's torso; don't pull their arms.
A2. Know where you are lifting the person to.
Time Card
42. Q. Who must sign your time card?
A. You and the person.
43. Q. In what order must dates be on a time card?
A. In consecutive order.
44. Q. What do you need to do if there is a mistake/error on a time card?
A. Fill out a new one and get it signed again.
Fraud
45. Q. While the person is a patient in the hospital, you cannot:
A. Claim any hours.
46. Q. Workers cannot work more than 310 hours per month
A. In CFSS or PCA
47. Q. Suppose you were scheduled to work 30 hours this week and ended up working 20. What are the possible options if you, the person you support, and the agency, agree?
A.1 Work 10 extra hours in the future and put them on your timecard then.
A. 2. Never work those hours.
48. Q. Because fraud requires intent, nothing bad will happen if you make a mistake on a time card.
A. False
49. Q. If you commit fraud, what might happen.
A1. You might not be eligible for housing assistance.
A2. You might be prosecuted.
A3. You might not be able to get any job funded by Medicaid or Medicare
A4. DHS might take the money back
50. Q. If there is an unintentional error what does DHS do?
A. Take the money back.
51. Q. What is the difference between a time card error and fraud?
A. It can only be fraud if it's intentional
52. Q. How many hours do you have to falsely claim as a PCA or CFSS worker for it to be a crime?
A. 15 minutes